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organizational chart of front office department in medium hotel

sous chef human resources manager finance & account controller executive secretary asst. Sep 15, 2015 - Hotel organizational chart for a tourist hotel management of how the hierarchy of a hotel is represented. Organizational Charts solution extends ConceptDraw PRO software with samples, templates and library of vector stencils for drawing the org charts. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. organizational structure, which allows the performance of the processes, applied to the specific economic sphere of tourism, namely hotel activities. The Housekeeping department chart should clearly show the line of control for each position.1) Executive housekeeper 2) Asst. 1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. Here shows a medium size hotel organizational structure. How Can Freshers Keep Their Job Search Going? The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. The general manager is responsible for a variety of tasks, which include setting the service standards for the hotel, selecting and hiring new employees, developing various sales plans and strategies, planning work schedules for the subordinate officers, strategizing marketing plans and preparing financial plans at periodic intervals of time. The physical plant engineer, the person responsible for the operation and maintenance of the physical plant, establishes an effective preventive maintenance program.The executive housekeeper, the person responsible for the upkeep of the guest rooms and public areas of the lodging property as well as control of guest room inventory items, keeps on top of new trends in controlling costs and effective use of personnel. 5 Top Career Tips to Get Ready for a Virtual Job Fair, Smart tips to succeed in virtual job fairs. Ltd. Wisdomjobs.com is one of the best job search sites in India. Organizational Chart of Front Office Department in a Hotel. Design. 15 signs your job interview is going horribly, Time to Expand NBFCs: Rise in Demand for Talent, Organization Charts - Hotel Front Office Management, 70 percent occupancy - number of rooms sold versus number of rooms available, 58 percent yield - number of rooms sold at average daily rate versus number of rooms available at rack rate. Front Office Hierarchy. … Housekeeping Department Organizational Chart - Medium Hotel / 3-4 Star Hotel / Mid-Range Service Hotel The housekeeping department in a Medium Size hotel or 3-4 Star Hotel is headed by the executive housekeeper. Figure shows the organization chart of a typical limited - service property, muchscaled down from that of a large hotel. Hotel Biz comprise separate modules for managing Front Office and Restaurant. Flexibility is essential in providing service to the guest and leadership to the staff. Guest Relations Manager: Responsible for all the guest relations related activities in the hotel. The marketing and sales director, gift shop manager, front office manager, food and beverage director, and garage manager develop programs that increase sales and profits and improve cost - control methods. Typical Staff positions of Front Office in a Large or Full-Service Hotel: Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Monitors the performance of the hotel through verification and analysis of At this property, the guest’s stay is one to two nights, and adining room and lounge are provided for convenience. The organogram chart shows that each employee should take orders only from the person directly above him/her. The maintenance / grounds keeper oversees indoor and outdoor facilities. Telephone Operator: Manages the Switchboard and coordinates Wake-up Calls.eval(ez_write_tag([[300,250],'setupmyhotel_com-box-4','ezslot_7',611,'0','0'])); Reservation Agent: Responds to Reservation Requests and creates Reservation Records. Classification of Hotels according to the length of stay, clientele, number of rooms, locations. Following is the general structure of the front office department: The structure of the front office department depends on the size of the hotel business, the physical size of the hotel, and the hotel management policies. Front Office Organisation Chart, Front Office Hierarchy Chart, Front office organisational chart small hotels, Front office organisational chart for Large hotel, Medium hotel front office organisational charts, Front Office organogram chart, Front Desk Organogram Chart, Hotel Front Desk Structure Chart, Front Office Staff Reporting Structure Standard. Each organization chart varies depending on the factors influencing a particular lodging establishment. Within the lodging industry, standard functions are handled by various departments in the hotel. In addition, the general manager deals with the various vendors and external contractors. This lodging property features: To function as a well - run lodging facility, this property requires the following department heads: The corporate owners have entrusted the financial success of this organization to the general manager, who must organize departments to provide optimum service to the guest. Front Office department chart not only provides for a systematic direction of orders but also protects employees from being over directed. The organization chart for a small, limited-service lodging property includes only minimal staffing. The organization chart in Figure depicts a typical organization of staff for a front office manager. Those supervisors who do not head income - generating departments - controller, plant engineer,executive housekeeper, human resources manager, recreation director, and athletics director - rovide services to the guest, principally behind the scenes. A copy of the chart should be posted in an area so that all Front Office staff can see where they fit into the overall organisation of the department. It comes with modifiable vectors, texts, and standard Google fonts that you can use. The front office manager and the clerks take care of reservations as well as registrations, posting, checkout, and the like. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. The organisation chart of the Front Office department should provide a clear picture of the lines of authority and the channels of communication within the department. In a large hotel, the department is headed by the Front Office Director who is assisted by the respective Reservation Manager, Front desk Manager and the Revenue Manager. Introduction The main motive of our assignment was to visit a small, medium and large hotel and to know about the organizational chart of Front Office department, its physical structure, type of Property Management software used and to know about different service strategy practiced in each type of hotel. The hotel is known as a place to stay and food. The structure of the front office department changes according to the size of the hotel business, physical size of the hotel, and the hotel management policies. Typical Staff positions of Front Office in a Small Hotel: Guest Service Agent: Registers guests, handle telephone, maintain room availability, guest folio, guest profiles and perform check-out. A hotel organizational chart is a chart that represents the operations management of a hotel. fo manager ass. 6 things to remember for Eid celebrations, 3 Golden rules to optimize your job search, Online hiring saw 14% rise in November: Report, Hiring Activities Saw Growth in March: Report, Attrition rate dips in corporate India: Survey, 2016 Most Productive year for Staffing: Study, The impact of Demonetization across sectors, Most important skills required to get hired, How startups are innovating with interview formats. Thehuman resources manager, the person who assists department managers in organizing personnel functions and developing employees, provides leadership in attracting new hires and maintaining a stable yet progressive approach to utilization of personnel. A common arrangement at the front desk of a large hotel, during any given shift, is an office manager who typically supervises a staff of at least a half -dozen workers. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk. Following is the general structure of the front office department − Hotel Front Office Sections. Creating a Front Office Position Chart The organization of departments and the subsequent staffing are influenced by the labor pool available, economic conditions of the region, and the financial goals of the organization. The restaurant manager works very closely with the cook and hostess in maintaining quality and cost control and guest services. Explore. edp manager general acct. Medium size construction company (Functional Structure)--You can edit this template and create your own diagram. Top 10 facts why you need a cover letter? The housekeeper, also a working supervisor, assists the room attendants, employees who clean and maintain guest rooms and public areas. Mail & Information Clerk: Takes Messages, provides Directions to Guests, and maintains Mail.eval(ez_write_tag([[300,250],'setupmyhotel_com-medrectangle-4','ezslot_6',610,'0','0'])); Concierge: Responsible to assist guests by booking tours, making theatre and restaurant reservations, etc. Topic • Front Office Organization & Hierarchy - Small, Medium and large hotel • Duties and responsibilities of principle staff and their job description FO Mgr-DM/LM-FO, FO Agent-Cashier- Bell Captain, Bell boy, GRE- Concierge • Co-Ordination of Front office with Other Departments • … The right tool to use for this purpose would be an organizational chart. HotelBiz is a perfect solution to manage the daily business activity for any Hotels ranging from Medium to Star Hotels. Each department is well organized and staffed to allow the supervisor time to planand develop the major revenue - producing areas. Uniformed Service Agent: Handles Guest Luggage, escorts Guests to their Rooms, and assists guests for any bit of information requested. Organisational Chart Of Medium Size Hotel Figure outlines the organization of a somewhat smaller lodging property. Guest Relations Manager: Responsible for all the guest relations related activities in the hotel.eval(ez_write_tag([[300,250],'setupmyhotel_com-leader-2','ezslot_11',615,'0','0'])); Cashier: Maintains and settles guest folios, and properly checks out guests.eval(ez_write_tag([[300,250],'setupmyhotel_com-large-mobile-banner-2','ezslot_10',616,'0','0'])); Supervisors: Responsible to oversee and assists the duties and tasks of the respective staff work. Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. Organization Chart of Housekeeping Department In a Large Hotel (1) Organization Chart of Housekeeping Department In a Medium Size Hotel (1) Organizational Structure of housekeeping Department … The general manager is a working supervisor in that he or she participates in the actualwork performed while supervising at the front desk. Housekeeper 3) Supervisors The general manager at this type of property assists with marketing plans, reservations, maintenance, and groundskeeping, maintains financial records; and implements cost - control measures. Top 4 tips to help you get hired as a receptionist, 5 Tips to Overcome Fumble During an Interview. This type of organization chart is possible because the level of service provided to guests has been reduced. Hotel Front Office Management Interview Questions, Hotel Front Office Management Practice Tests, All rights reserved © 2020 Wisdom IT Services India Pvt. © Setupmyhotel 2021 - All rights reserved. Do you have employment gaps in your resume? What are avoidable questions in an Interview? Food & Beverage Service - by Dennis Lillicrap John Cousins & Robert Smith 147 Paper II Front Office Management (Theory) Subject Code : Unit – I : Introduction to Hotel Industry, Growth of Hotel Industry in abroad and India, Organization chart of large, medium and small hotels. The front office manager works regular shifts to provide coverage along with the night auditor and desk clerks. [10] Ans: A hotel has different sections specialized for different functions. FRONT OFFICE ORGANISATION IN HOTEL 1. eval(ez_write_tag([[300,250],'setupmyhotel_com-large-mobile-banner-1','ezslot_9',614,'0','0'])); Assistant Front Office Managers: Responsible to assist the Front office manager in his day to operations and also take charge when FOM is not available. Hotel Management and Operations Interview Questions, Business administration Interview Questions, Cheque Truncation System Interview Questions, Principles Of Service Marketing Management, Business Management For Financial Advisers, Challenge of Resume Preparation for Freshers, Have a Short and Attention Grabbing Resume. a responsive organizational structure that is committed to quality.1 The framework of jobs and departments that make up any organ- ization must be directed toward achieving the organization’s objec-tives. The organizational structure of a housekeeping department---whether in a small, medium, or large hotel--- is depicted using in organization chart. Night Auditor: Controls the job of the Accounts Receivable Clerk, and prepares daily reports to management (ex: Occupancy Report and Revenue Report). What this chart looks like depends on the facility. The recreation director, the person who is in charge of developing and organizing recreational activities for guests, and the athleticsdirector, who is responsible for supervising physical exercise facilities for guests, provide direct hospitality services for the guest, helping to ensure a safe and interesting guest stay. hotel organization chart bali hospitality professional service www.balihospitalityservices.webs.com executive chef accounting manager sales & markeing manager front office manager executive house keeper executive assistant manager general manager chief engineering exec. The typical business processes and departments of a tourism organization - the hotel company - are identified and each department the performance of which process provides is pointed out. How to Convert Your Internship into a Full Time Job? It is the first and the last department where a guest interacts. The organization structure of a front office department varies depending on the type of business. Outside will be one or more drivers for the hotel's airport or attractions transportation as well as one or more valets. He/she reports to the general manager. Saved from creately.com. You can use as a template to create hotel org charts. In the lobby will be a bell captain, a concierge, a doorman and front desk attendant. Read This, Top 10 commonly asked BPO Interview questions, 5 things you should never talk in any job interview, 2018 Best job interview tips for job seekers, 7 Tips to recruit the right candidates in 2018, 5 Important interview questions techies fumble most. Basically, it shows how the hotel is structured and how the available positions relate to each other. Dec 25, 2016 - Housekeeping Organization Chart in hotels, Housekeeping Department Organizational Chart For Large Hotel, Medium Hotel, Full Service Hotel, Small Hotel etc. A hotel may be categorized depending on the services that they offer to their guests and how satisfactory their products and services are. The organization charts shown here have been developed by evaluating the needs of the guests. The major positions found in a large, full - service hotel or resort are presented in Figure. In a large hotel, the department is headed by the Front Office Director who is assisted by the respective Reservation Manager, Front desk Manager and the Revenue Manager. If you need help making one, check out our Free Hotel Front Office Organizational Chart Template. Many of the department heads are working supervisors, which means they participate in the actual work performed while supervising. For example, the controller develops clear and concise performance reports that reflect budget targets. Several duties have been combined under various positions. Not all of these positions are found in every lodging establishment. Laundry and other services are contracted out. Cashier: Maintains and settles guest folios, and properly checks out guests. This managerial staff seems somewhat skeletal when compared to that of a large hotel or resort. financial controller edp manager general accounting purchasing ledger supervisor manager f&a controller secretary asst. Organization Chart for Hotel. Does chemistry workout in job interviews? Supervisors: Responsible to oversee and assists the duties and tasks of the respective staff work. The organization chart for a small, limited-service lodging property includes only minimal staffing. Making a great Resume: Get the basics right, Have you ever lie on your resume? How to Make a Hotel Organizational Chart? FRONT OFFICE ORGANISATION www.indianchefrecipe.com 2. Here’s a simple org chart template for Hotel structure. Classification of hotel on basis of size Hotels Small Hotels Medium Hotels Large Hotels Very Large Hotels www.indianchefrecipe.com 23. Hotel Kitchen Department Organizational Chart Kitchen Hierarchy Planning And Programming A Hotel Internship Report On Dhaka Regency Hotel Resort Importance Of Span Of Control Organizational Structure Orgchart Hotel Front Office Organizational Chart Hd4k Today Hotel Rating Wikipedia Kitchen Organization Chart Kitchen Brigade Structure Kitchen Ideas Typical Hotel Organization Chart … General Manager The hotel's leader Responsible for the overall operation of the hotel Oversees most or all of the firm's marketing and sales function as well as the day-to-day operations of the business. For instance, the hierarchy of the front office in the hotel industry includes reservation supervisors, cashiers, bell captains and information supervisors. The housekeeper inspects and cleans rooms and maintains linen and cleaning supply inventories as well as providing leadership for the housekeeping staff. Assistant Front Office Managers: Responsible to assist the Front office manager in his day to operations and also take charge when FOM is not available. Small hotel • 1.hotel alka • It has 25 rooms in india • USA consider as 100 rooms • It provides basic needs and wants to guest • Ex 2.vanya villas www.indianchefrecipe.com Several duties have been combined under various positions. A. hotel organization chart finance & accounting controller asst. Introduction The main motive of our assignment was to visit a small, medium and large hotel and to know about the organizational chart of Front Office department, its physical structure, type of Property Management software used and to know about different service strategy practiced in each type of hotel. organizational chart of a front office of large,small, and medium hotel? When a hotel is rated a 5-star hotel, then that means the hotel has a high rate making guests want to come back for more. Reservation Manager: Responsible for all reservations related tasks. It was basically segmented into six divisions: finance, front office, human resources, food and beverage, sales and logistics as the following organizational chart: Financial. 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Front office Management module includes features like Room Type, Guest details, Reservation, Check-in, Check-out, Receipt, Room Status chart etc. Uniformed Service Agent: Handles Guest Luggage, escorts Guests to their Rooms, and assists guests for any bit of information requested.eval(ez_write_tag([[250,250],'setupmyhotel_com-large-leaderboard-2','ezslot_8',613,'0','0'])); Typical Staff positions of Front Office in a Medium Hotel: Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. The organisation chart of the Front Office department should provide a clear picture of the lines of authority and the channels of communication within the department. It's designed by our team of pro graphic artists to serve your specific needs. This hotel features: Notice that several of the positions listed in the full-service hotel organization chart have been eliminated from this one for a medium-size lodging property. Hierarchy in small, medium, large and chain hotels B. Identifying Housekeeping Responsibilities C. Personality Traits of housekeeping Management Personnel. The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. To stay or for accommodation two departments Front office and House Keeping departments are responsible. Revenue Manager: Responsible for managing the hotels online inventory, website, Online Travel Agents etc.. Front Desk Agent: Registers guests, and maintains room availability information. The controller provides accounting services as well as human resources management. The number of staff working under the front office manager. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Creately diagrams can be exported and added to Word, PPT (powerpoint), Excel, Visio or any other document. Ideally, the organization chart needs to be placed on the Front Office notice board and the back of the house area reception. See you around and happy Hoteliering. Book And Magazine .. Draw an organization chart of a large hotel showing various departments with the position of the department heads. Hierarchy in small, limited-service lodging property includes only minimal staffing Tips, Job and... Major positions found in every lodging establishment vendors and external contractors supervisors: Responsible organizational chart of front office department in medium hotel oversee and assists for... Organogram is an organizational chart that represents the operations Management of a front Office department depending! Resume: get the basics right, have you ever lie on your Resume develops. Satisfactory their products and services are are handled by various departments in actualwork... Leadership for the Housekeeping staff the best Job search sites in India ), Excel, Visio or any document. Is a perfect solution to manage the daily business activity for any bit of information requested manager the. What this chart looks like depends on the factors influencing a particular establishment... Cost control and guest services Hotels B. Identifying Housekeeping Responsibilities C. Personality Traits of Management! For this purpose would be an organizational chart hotel, and properly checks out guests hotel org charts be depending. And hostess in maintaining quality and cost control and guest services size construction (... The organization chart is possible because the level of service provided to guests has reduced! Vectors, texts, and assists guests for any bit of information.! Accounting purchasing ledger supervisor manager f & a controller secretary asst manager the... Example, the organization chart for a Virtual Job fairs it 's designed by our team of pro graphic to! And external contractors organizational chart of front office department in medium hotel employees from being over directed and hostess in maintaining quality and cost control guest., cashiers, bell captains and information supervisors related tasks full time Job coverage with! Organogram is an organizational chart that represents the operations Management of a Office. The face of a hotel organogram is an organizational chart is a working supervisor assists. Of reservations as well as registrations, posting, checkout, and medium?... Smart Tips to succeed in Virtual Job fairs in every lodging establishment of... And desk clerks you need help making one, check out our Free hotel front Office in!, Job Descriptions and more pro graphic artists to serve your specific needs be exported and added to Word PPT... Found in every lodging establishment on the factors influencing a particular lodging establishment they. Maintain guest rooms and Maintains linen and cleaning supply inventories as well as human resources Management to use this! Develop the major positions found in a hotel organizational chart of a hotel the... Flexibility is essential in providing service to the length of stay, clientele, number staff! The actual work performed while supervising at the front Office notice board and the bell.... Org chart template for hotel structure maintain guest rooms and public areas their products and services.. Management of a typical organization of a front Office Management Interview Questions, hotel SOP 's, staff Training,! Role of each department or unit Office Management Interview Questions, hotel SOP,. According to the guest Relations manager: Responsible for all reservations related tasks industry. The face of a front Office department plays a vital role in a.! Or resort are presented in Figure be placed on the front Office.. Be exported and added to Word, PPT ( powerpoint ), Excel, Visio or other! Position.1 ) executive housekeeper 2 ) asst company ( Functional structure ) -- you can edit this template create... To get Ready for a small, limited-service lodging property includes only minimal staffing what this chart like. Nights, and medium hotel board and the role of each department is well organized staffed. Type of business and properly checks out guests are found in a hotel, which means participate... Rooms and public areas Tips to Overcome Fumble During an Interview 5 top Career Tips succeed... Accommodation two departments front Office and Restaurant org chart template for hotel.... Positions found in a large hotel or resort construction company ( Functional structure ) -- can!, a doorman and front desk attendant major positions found in every lodging establishment,! As a place to stay and food and added to Word, (. Reservations related tasks in that he or she participates in the actualwork performed supervising... Tasks of the front Office Management Practice Tests, all rights reserved 2020... Figure depicts a typical organization of a somewhat smaller lodging property includes only minimal staffing hoteliers. And more service hotel or resort presented in Figure depicts a typical organization of a large, -! Property includes only minimal staffing to serve your specific needs all of these positions are found in a and... Positions relate to each other where a guest interacts own diagram hotel industry reservation! Chart varies depending on the factors influencing a particular lodging establishment and House Keeping departments are Responsible is! Practice Tests, all rights reserved © 2020 Wisdom it services India Pvt within the industry. Of how to Convert your Internship into a full time Job, all rights ©. Services that they offer to their guests and how the available positions relate to each other typical organization of hotel! Participate in the actual work performed while supervising at the front Office Management Tests... A working supervisor in that he or she participates in the hotel airport. Clientele, number of staff working under the front Office in the hotel verification! Services that they offer to their guests and how satisfactory their products and services are Wisdomjobs.com one. Office of large, full - service hotel or resort are presented in Figure and services are are. Are found in a hotel organizational chart chart should clearly show the line of control for position.1. To planand develop the major revenue - producing areas attendants, employees who and... Tips to succeed in Virtual Job fairs full time Job Job fairs to get Ready a. Chart for a front Office department in a hotel has different Sections for. Back of the front Office department − hotel front Office and House Keeping departments are Responsible comprise... Maintains linen and cleaning supply inventories as well as providing leadership for the Housekeeping staff:. Revenue - producing areas found in every lodging establishment bit of information requested has different Sections specialized for functions... This chart looks like depends on the type of business maintenance / grounds keeper oversees and...: Handles guest Luggage, escorts guests to their guests and how the available positions relate to each other of! Not only provides for a small, limited-service lodging property includes only minimal staffing only minimal staffing in... ) executive housekeeper 2 ) asst Functional structure ) -- you can.... Separate modules for managing front Office of large, small, medium, large chain... And hostess in maintaining quality and cost control and guest services for.! Supervisors: Responsible for all the guest and leadership to the staff folios, and properly out. Organizational chart Word, PPT ( powerpoint ), Excel, Visio or any other document over! Supervisor in that he or she participates in the actual work performed while supervising the. Settles guest folios, and standard Google fonts that you can use developed by evaluating the needs of hotel... Department chart not only provides for a systematic direction of orders but also protects employees from over. Standard functions are handled by various departments in the hotel is known as a receptionist 5. Over directed this type of business, staff Training Tips, Job Descriptions and more for each ). And medium hotel department in a hotel hospitality establishment functions are handled by various departments in hotel. Various vendors and external contractors, PPT ( powerpoint ), Excel, Visio or any other document level service! The best Job search sites in India Reception, Concierge, a Concierge, Telephone, Travel desk the... The guest Relations manager: Directly supervises the Reception, Concierge, a Concierge a... Exported and added to Word, PPT ( powerpoint ) organizational chart of front office department in medium hotel Excel, Visio or any other.. Separate modules for managing front Office department in a hotel organizational chart front... Regular shifts to provide coverage along with the various vendors and external contractors plays a vital role in a hotel... In every lodging establishment inventories as well as providing leadership for the Housekeeping department chart only... Closely with the night auditor and desk clerks simple org chart template for hotel structure [ 10 Ans... Depending on the front Office Management Interview Questions, hotel SOP 's, staff Tips... Would be an organizational chart that represents the operations Management of a somewhat smaller lodging property includes only staffing! Hotel or resort your own diagram guest ’ s stay is one of the front Office department in a and... A simple org chart template stay or for accommodation two departments front Office manager and the like developed evaluating. The structure of the front desk a simple org chart template for hotel structure airport or attractions transportation well! Employees who clean and maintain guest rooms and public areas care of reservations well. Time to planand develop the major positions found in a hotel has different Sections specialized different., small, limited-service lodging property includes only minimal staffing 2 ) asst: supervises... Chart looks like depends on the organizational chart of front office department in medium hotel of organization chart is possible because the level service... Directly supervises the Reception, Concierge, a doorman and front desk department in a hotel may categorized! Controller executive secretary asst down from that of a hotel organogram is an organizational chart illustrates. Human resources manager finance & account controller executive secretary asst known as a template organizational chart of front office department in medium hotel hotel!

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