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functions and importance of front office

CHAPTER ONE INTRODUCTION AND STATEMENT OF THE STUDY The front office has traditionally been thought of as a check-in, check-out point by the guest. Define Budget. With growing customer expectation’s Front Office teams form a dedicated source to integrate technology within the Tourism and Hospitality Industry while catering to savvier guest profiles, as it faces cut-throat competition, survival and business continuity challenges, given that each Hotel Brand needs to come up with a boutique of specialized services. The office manager must organize the office on modern lines for the efficient and effective performance. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. More and more financial institutions are being focused on effectively controlling non-financial risks in their frontline businesses. Front office staff play a paticularly important role. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. Secondly it is seen as a source of infinite information, and third, a problem-solving center. The first importance of front office operations is that it is the first point of contact that a guest or a potential guest makes with a hotel, either by telephone, writing or in person. Explain different kinds of budget (10 marks) Q3. Explain Function and Importance of Front office Answer the following question. Front desk agent, door attendants, bellpersons, and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Give the importance of front office statistic for business (10 marks) Q2. The front office communicate guest’s requirement to other departments, which work in close coordination and cooperation to deliver required product and services. Understanding the Front Office Explain Function and Importance of Front office. ...1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. Administrative and Management Functions: 1. (10 marks) Q4. The front office relies on the back office for support in the form of human resources, internet technology (IT), accounting, and secretarial functions. It sets the stage for a pleasant or an unpleasant visit. 2. The importance of front office controls has moved beyond its teenage years and come into the light of maturity where operational risk failures of one kind […] The front office plays a major role in delivering hospitality to guests. Q1. Functions of Treasury Front Office: Statutory management Optimization of risk return through specialization and management Funding of the Balance Sheet at optimum prices The need for 1st office controls is in the here and now. What are occupancy ratios? Answer (1 of 3): The front office department is extremely important because in most cases the front desk is the first thing that a visitor will see. In a sense, the front office department is an introduction to the company. Management function: The most important administrative functions of the manager include planning, organizing, staffing, directing, communicating, controlling, co­ordinating and motivating. How successfully the front office department runs is a reflection of the organization skills of the company as a whole. The Role of The Front Office A security program is most effective when all employees participate in the hotel's security efforts. 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