It is the first and the last department where a guest interacts. In this free course from Alison, learn about a variety of hotel management operations including the front office department and the housekeeping department. Front Office; Housekeeping; Food and Bev. The front office is typically composed of customer-facing employees, such as the marketing, sales, and service departments. Communication – This may seem like a given, but without following clear communication, both between housekeeping and between the other departments in the house, the hotel can suffer. Individuals who excel in our Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. Front office managers might work with other groups within the business, like housekeeping and maintenance, to ensure guests see a clean, fully operational property upon arrival. We'll email you at these times to remind you to study. For communication … Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. Housekeeping provides daily room report to the front office, with the help of that room report front office verifies the occupied rooms against any dispensaries made out. Hotel Glossary Terms ; Site Map ; Search Site ... SOP - Front Office - Generating Reports [Routine Report, Emergency Reports] Latest Front Office Job Descriptions. The housekeeping department ensures a clean, comfortable guest room for all hotel guests. Housekeeping Department has a very close relation with other departments, especially the Front Office, in providing and maintaining the guestrooms and public areas into a safe and proper condition for the guest satisfactions. The housekeeping department may print these room lists and schedule the rooms for cleaning accordingly. Ryan McVay/Photodisc/Getty Images . Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. Relationship between Housekeeping and Other Departments. RADHIKA GUPTA 12- BBA - HM COMMUNICATION AND ITS IMPORTANCE IN FRONT OFFICE: 2. The staff receives the guests and creates the first impression of the hotel. Because the front office has … The Housekeeping Department is responsible for the immaculate care and upkeep of all guest rooms and public spaces. There should be coordination know about the daily room report and housekeeping discrepancy report. To operate his organization, the Executive Housekeeper is helped by Assistant Executive Housekeeper, Senior Housekeeping Supervisor, Housekeeping … Set your study reminders. The department must work closely with other departments to ensure it understands the dynamics of the organization and the information it needs to communicate. It acts as a connecting link between the customers and the business. Monday Set Reminder-7 am + Tuesday Set Reminder -7 am + Wednesday Set Reminder-7 am + Thursday Set Reminder-7 am + Friday … However, in spite of such differences, they are completely interdependent and cannot do without each other. In addition, the front office through the property management system compiles the guest’s charges from food, beverage, room service, laundry/valet, … Front Office Department (Source: ... A discrepancy report is prepared by the front desk on receiving the room report from housekeeping. Given that the housekeeping department is more often than not the largest hotel operation in terms of payroll and staff numbers, looking for solutions in this area should be on every hotelier’s mind. Front Office Department is the face and as well as the voice of a business. Study Reminders . Arrange for a communication skills program that will be helpful for your employees to communicate effectively with the guests in crucial circumstances like dealing with complaints, co-ordinating between departments, attending to guests at the front desk and helping in documentation like menus, bills, reports and other hotel procedures. The age old animosity between the two departments results from the fact that both do not appreciate each other’s job. 674 2.3.2 Job experience Graphic 2 shows a ranking of employee’s job experiences:! Front office compares it with the room and for a reconciliation of room status. There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength. Initiation of work order – Preventive maintenance sometimes identifies problems that are beyond the limited scope of minor corrections. Sridevi Sivakami 1 FUNCTIONS OF HOUSEKEEPING DEPARTMENT AND INTER RELATIONSHIP WITH OTHER DEPARTMENTS 1. You're all set. A great deal of interdependence exists among the subunits of the rooms department. Which of the following reports does the executive use to schedule rooms for cleaning? The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. It's up to housekeeping to make beds, freshen towels and toiletries, and remove rubbish from each guest room. Obviously, this is bad, but the good news is that there are things you can do to fix this.