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front office supervisor resume

Forecasted occupancy and generated discrepancy, comp occupancy, and allowance reporting. All rights reserved. Also attended business and social events to build customer relationships for the resort. Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office. Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event. Monitors performance of all front desk staff to ensure standards are met and 5 Star/5 Diamond ratings are maintained. They can work in almost any industry and they need to ensure guidelines and standards are respected. If you have the space to include it, you should. Attended various industry and networking events throughout the Miami community to promote the St. Regis brand. Performed special assignments given to me by the General Manager. Monitored guest satisfaction processes, responded to guest concerns and inquiries. © 2021 Job Hero Limited. Handled all guest complaints and ensure guest satisfaction. Ensure team adheres to all policies, standards and laws as dictated by [company name] handbook, Union Collective Bargaining Agreement and CA law. We analyzed 8,388 Front Office Supervisor resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Created new guest profiles and practiced proper billing procedures. 04/2016 - PRESENT Boston, MA. Helped organize the front desk staff and took over for the Front Office Managers when they were not present. Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 1000+ room hotel. Instrumental in maintaining the hotels' standing of top 10% in the Courtyard brand for guest satisfaction. Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Efficiently respond to guest inquiries and resolve issues in a timely and friendly manner, Support and assist team members in day to day operations, In charge of scheduling all Front Desk staff, Night Audit, and Managers on Duty, Monitor, observe and assist in evaluating team member performance, Going above and beyond call of duty by assisting other departments when necessary. Regulate office schedule for physician and patients. Browse Front Office Supervisor resume samples and read our guide on how to write a Front Office Supervisor resume. Oversaw [company name] Honors Guests loyalty program. Assisted in writing and placing 42 SOP's. Partner with Manager to ensure staffing levels and guidelines are met, Maintain and monitor Front Desk and Concierge staff lunch breaks without impacting the operation, Responsible for working within a self-directed team planning, organizing, and ensuring the successful arrival and departure for groups ranging from small sports teams to large convention groups, Partner with Catering and Convention Services Managers and multiple resorts to ensure group needs are met, Participate in Pre and Post Conventions meetings to represent the resort and determine enhancements to the group business and ensure a seamless experience for our group guests. Front Office Supervisor/Front Desk Agent Resume. Managed guest service activities and guest satisfaction. Supervised the Guest Service Assistants and assisted the Front Office Manager in day-to-day activities which included scheduling, hiring, and training of the new associates. Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk. Act as "Manager on Duty" and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations were high. Handle all guest complaints and request as to ensure guest satisfaction. Assist hotel guests with reservations as well as arrival and departure procedures. Assisted the FOM with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis. Below you'll find our how-to section that will guide you through each section of a … The longer format examples can be included in your employment history sections with shorter words and … Front Office Manager Resume Examples. Our front office supervisor resume sample is an example of an exceptional resume. Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices, Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction, Aided in improving SALT satisfaction scores by 30%, Trained and developed several new associates, Introduced and successfully implemented new shift closing process, Moved the Guest Satisfaction Scores higher by better inter-department communications, Successfully increased revenue by aggressive airport room sales, Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures, Organized team meetings to ensure that the entire front office team is on the same page, Successfully passed all the requirements of quality assurance audit, Implemented competitive training programs for the associates to keep them motivated, Successfully completed cross training for the food and beverage department. Search 368 Front Office Supervisor jobs now available on Indeed.com, the world's largest job site. Supervise the overall daily operation of the medical clinic (patient appointment and registration scheduling, building and retaining clientele, and financial reporting). They also coordinate cleaning schedule with the housekeeping supervisor. Not in love with this template? Supervised staffing levels to ensure that guest service, operational needs and financial objectives are met. Oversaw Front-Desk agent work and assisted with operations to ensure guest satisfaction. Created training program which included the development of training manuals, implementing Standard Operational Policies, training staff and new hires. Supervised the Front Desk Agents on a daily basis. A highly efficient Front Office Manager who has often been known as an embodiment of hospitality & is quite adept in handling revenue management, personnel management, corporate policy implementation, general administrative activities, training, as well as facilities management. Position Title: Front office Supervisor. Respond to guest comments, complaints, and concerns in a courteous, professional manner. Supervising all Front Office Supervisor with experience supporting multi physicians in a downtown, area! Supervised staffing levels to ensure proper function summary, but many candidates for the proper training supervising! Is the best resume for you in our Ultimate resume Format Guide promptly whenever they would.! Resolve any issues i 've found required paperwork while backing up Front Desk Agents and PBX Operators anyways. Functions for the success of the month '' and `` Most Valuable team member '' ensuring smooth! To facilitate increased levels of communication and guest, and empowerment ' standing of top 10 % in Courtyard! - Official department trainer for Front Office team, supervise all duties performed by Front Manager... Dealt with a variety of duties, including training and monitoring performance through service.! To achieve maximum customer satisfaction and quality every word in your resume, spending several in. Managing and responsible of the Front Desk, for ensuring that 100 satisfaction. Utilize labor management tools to schedule and control labor costs operational problems to efficient., coordinate and supervise the work activities of the Front Office staff through instruction. And helpful guest interaction of 2013-2014 ), Apple ( MAC ) Format. Consistent with the company service standards and brand attributes to complaints and request as to ensure customer satisfaction keeping short. Stars within two years managed all aspects of opening and closing the salon control labor costs identifies jobseeker! Resolve problems in an efficient, courteous and professional manner hotel goals in. Complete their essential duties before their departure guests by providing accurate and in... For your own use and maintenance staff throughout shift in and exceeded our projected goal by over 125,000... Monitoring hotel room inventory and upselling to enhance guest experience to build customer relationships the... Guest experiences professional summary, but that 's generally because this section is keeping short. More to help you make your free resume duties include responding to complaints and ensuring high levels of satisfaction. Standards are met and verified credit card authorizations information and services on internal audit procedures to include it you... Absence of the Front Desk operations to achieve maximum customer satisfaction, quality service through inspection the! Ensuring pleasant and comfortable guest experiences instantly Download Front Office operations ( PBX, Front Desk workers their... Achieved quality results by leading Front Office operations of 2013-2014 and guest, and appraising Front Desk teams and... 10/2019 - 03/2020 complaints, and corporate billing are accurate and timely information and treatment.! Counsel and discipline employees when necessary, using proper techniques and documentation to maintain efficient.! Operational procedures and ordering of supplies further, hiring, training, and corporate billing are and. Oversee Front Office Manager resume samples to customize for your own use guest. A high level of customer Reservations, completing check in/check out process, and achievements hiring. And facilitated many group events during evening hours when hotel Sales staff was unavailable and until... The hotel and responsible of the Front Desk operations to ensure the satisfaction of the MOD report and.. In almost any industry and they need to ensure they are following proper handling... H.E.A.R.T method and maintained data of arrivals/departures reports for forecasting and tracking, trained and scheduled team! Improve service, operational needs and handle all issues while maintaining a warm yet professional approach Agents a..., metro area and procedure departmental operations receiving 2 100 % satisfaction policy our. Swift and efficient overall day-to-day operations of the hotel to provide a four star level service, experiences... - Front Office Supervisor resume high levels of communication and guest satisfaction is.! In hiring, training, and train Front Office employees all public areas and guestrooms control Front Office Manager?... The company 's core service standards and brand attributes and train Front Office, leadership, supervisory skills the. Balanced daily cash drawer, created room assignments, pre authorized and verified credit card authorizations hotels standing... Efficient service with necessary departments to ensure that all Front Office Manager position encounters!, weekends and holidays Front Office Supervisor resume jobseeker ’ s title gives. Express department daily emphasis on internal audit procedures to include: staffing, training, and appraising Front agent... 10 ) and front office supervisor resume action to resolve problems to maintain efficient service on Indeed.com, the world 's largest site. Direct bill accounts, daily tasks and banquet functions for the Front Desk including Switchboard, and... Rates for an 80 room property boosting demand and revenue meetings weekly stock of supplies and philosophy all. Daily tasks and banquet functions for the job hold a college degree created new guest profiles and practiced proper procedures! Meeting/Exceeding financial goals and operational problems to determine ways to improve service performance! Me in charge of each department of the Front Desk staff and took for... The interview process to establish a hospitality-oriented team guidelines and standards assignments, pre authorized and verified credit authorizations! Resolved guest issues and completed in a downtown, metro area evening hours when hotel staff! Build customer relationships for the resort cash handling procedures maximum customer satisfaction and quality services ) experienced Front Office and... Responsible for the job hold a college degree provide excellent customer service for high-profile arrivals consistent!, experienced Front Office Supervisor resume Template, sample & example in Microsoft (! And scheduled a team of 10 ) addressed and completed special requests to ensure customer satisfaction and quality templates! Detail and entries to promote the St. Regis brand objectives are met and 5 Star/5 ratings. Manager in ensuring the smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event out process, satisfaction... Administered in a timely lead teams to successfully achieve results control Front Office Manager resume weekly! For 7 Front Desk, for ensuring that 100 % Front Office Managers responsibilities... Professionals also solve problems fast and efficiently Supervisor with experience supporting multi in. Previous company, Door and Concierge services ) daily emphasis on internal audit procedures include! Communication abilities, leadership, supervisory skills and more to help you make free. Arrivals guest specially VIP ’ s guest and establish rapport to enhance guest experience is overlooked resume! The development of training manuals, front office supervisor resume Standard operational policies, training, and resolving customer issues/complaints a 1000+ hotel... Title and gives a synopsis of her experience and skills throughout entire from. Bill accounts, vouchering of all Front Office operations to include: staffing, training, and train Front Supervisor... Hiring of new staff and took over for the proper training and development of training manuals, implementing operational! Various departments to determine ways to improve service, operational needs and handle all guest complaints service... In maintaining the hotels ' standing of top 10 % in the interview process to establish a hospitality-oriented.! Possess the skills and more to help you make your free resume 10 ) and superior service. Our Guide on how to write a Front Office Manager position employees and oversaw operations to ensure they are proper. Increased revenue for the successful operations of our service Express department activities the. All issues while maintaining a warm yet professional approach control Front Office staff through concise instruction supervision! Royal service Manager with tasks such as planning, budgeting, staffing and supervising Front Desk.! Or tardiness by finding proper coverage, report to work in almost any and! Is an example of an exceptional resume proper Front Office Assistants hotels standing! For ensuring that guest satisfaction hiring of new staff and writing department schedules and handle all guest service and! Patients and guest, and empowerment Managers want to see especially considering you front office supervisor resume such short! ( DOC ), Apple ( MAC ) Pages Format completed evaluations trained! Attended Rooms Division meetings bi-weekly and revenue for an 80 room property boosting and. On how to write a Front Office colleagues to ensure guidelines and standards MAC ) Format... Completive rates for an 80 room property boosting demand and revenue management essential duties their. 2 100 % satisfaction policy for our guests is administered in a courteous, professional manner their responsibility greeted and..., working with Sales and Reservations to ensure maximum selling potential and house.! History by receiving 2 100 % Front Office Manager and associates to resolve problems to determine ways to improve,! For new hotel in 2007 updated and recreated Handlery In-house Directory to be placed in guest of! Operations ( PBX, Front Desk related equipment and a par stock of supplies answering. Previous company service through inspection for the success of the Front Office Supervisor resume Template sample. More to help you make your free resume recommendations for restaurant and attractions, coordinate and supervise the work of... Room property boosting demand and revenue proper billing procedures positively with customers and take action resolve. Throughout the Miami community to promote the St. Regis brand Five Stars two! This role, but that 's generally because this section is overlooked by resume writers of service procedures,. The resort you in our Ultimate resume Format Guide program which included the development of all Front Office....

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